FAQ

SHOPPING GUIDELINE

For ordering, please follow these simple steps.

• Step 1: Please register and sign in. The Add to Cart button won't appear if you are not signed in yet.
• Step 2: Search for the items that you would like to purchase.
• Step 3: When you've found an item you want to purchase, please select quantity, size, and color of the item and click Add to Cart button to safely store shopping items to your cart. When you click Add to Cart button, a pop up page will appear and ask you if you want to Continue Shopping or Checkout. For a purchase of a single item, please click Checkout and instantly proceed to your Checkout. For a purchase of multiple items, please click Add to Cart and Continue Shopping. If you have added all the items that you want to purchase, please click Checkout button to proceed with your Checkout.
• Step 4: One Page Secure Checkout- At this step, you can review the items that you are going to purchase, update your shipping information, select payment method, select shipping method, use reward points or discount coupons and make any last-minute changes.
• Step 5: Place order- You will be directed to the PayPal page.
• Step 6: When you successfully complete the payment for your new order, please click Return to NewStylish link. You will receive our thank you message and be able to check your order details.
• Step 7: You will receive an order confirmation email, order process email, and shipment information email from us with details of your order.

REGISTER & EDIT MEMBERSHIP INFO

ID Theft & Account Fraud Prevention

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. However, it is solely your responsibility to keep your account information and password secure. Please do not disclose password to anyone in order to protect yourself from fraud.

Q: Do I have to create an account to place an order?

A: Yes. You have to be a registered member of NewStylish to start shopping with us. Please click on "Register” on the right top and create your profile. Becoming a member won't cost you anything at all and you will receive exclusive offers, privileges, discounts and a lot more. Not only will shopping be easier, but your entire experience with the site will become more personal and convenient over time.

Q: I can't create a membership account, because my country is not shown in the list.

A: There are a few countries that we don't ship to and some countries have not been included in the list for system maintenance issue. If your country is not shown in the list when you register, please contact us for assistance.

Q: Password Recovery

A: If you have forgotten your password, please click this link and follow the instructions. Your new login key and a link to sign in will be sent to your registered email.

Q: How to change ID, password or shipping information?

A: Please click MY ACCOUNT and update your profile information.

ORDERING

Q: I just made an order, but I'd like to change or cancel it.

A: You may cancel or change your order only if you contact us within 24hrs after the payment is made. Please contact us for assistance as soon as possible. If you don't contact us within the given time, there will be no way to reverse your order.

Q: How can I check my order status?

A: You can check the status of your order by clicking Orders under MY ACCOUNT menu.

• Failed: Your order has been placed, but payment has not been made yet.
• Pending: When you use eCheck payment, you will have this status until the payment is cleared into our PayPal account.
• Completed: Your payment has been successfully made and your order has been placed successfully.
• Backordered: Your payment has been successfully made, but some of the items are backordered.
• Canceled: Your payment has been canceled for some reason. Please contact us for assistance.
• Awaiting Shipment: Your order is in the packing process.
• Shipped: Your order has been shipped out successfully.
• Refunded: Your payment has been refunded.

Q: I'd like to make a big order. Do you give any discount?

A: You may contact us if there is any applicable discount that can be made to your order.

PAYMENT

Q: Do you accept money orders, personal checks, or western union?

A: We only accept PayPal and Credit card payments. If you don't have a PayPal account yet, we strongly recommend you to create one at www.paypal.com and get verified with your financial information. PayPal provides you with one of the fastest, easiest, and safest online shopping environments and allows any business or consumer with an email address to securely, conveniently, and cost-effectively send and receive real-time payments online.

Q: I don't have a Paypal account but credit cards. Do I have to have a Paypal account to pay with my credit cards?

A: No, you don't need a paypal account to pay with your credit cards. Please follow credit card payment steps below.

Q: How does PayPal work?

A: PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select “PayPal” during checkout and choose your method of payment. Your funds are transferred immediately and securely. PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

Q: I don't have a credit card. Can I send you money directly from my bank?

A: Yes, but you must create a PayPal account and get verified by PayPal with your financial information. If you only added a bank account to your PayPal account, your payment will be considered as eCheck payment. Just like a regular check, eCheck payment usually takes between 3 to 5 business days to be cleared into our PayPal account. Your order will be only shipped out when the payment is successfully cleared into our PayPal account.

Q: Have you refunded my money yet? I just checked my Credit card balance, but couldn't find any refund.

A: A refund is provided back to a buyer's original funding source. It may take a few days for the refund to appear on a buyer's credit card balance or bank account balance.

DISCOUNT COUPON, QUANTITY DISCOUNT, REVIEW, PROMOTION & REWARD POINTS

When you become one of registered members of NewStylish, you will receive exclusive offers, privileges, discounts and a lot more.

Reward Points- Every time you shop with us, you save 5% of your purchase. Shipping charge is not included. 1 USD is equal to 10 points on our webstore. You can purchase a product and subtract a certain amount from your available points. Each product shows Price in points and Reward points for your convenience.

Review- Every time you leave a great review on your purchase, you will get 5 points in return, which is equivalent to $0.50 USD. The rate has to be over average; otherwise we have no points to give you in return. You can only leave a single review for each item. If you have purchased 5 items in total, you can leave 5 reviews in total and you get $2.50 USD in return.

SHIPPING & HANDLING

Q: Can you inform me of the shipping information of my order when the shipment is made?

A: Once your order has been sent out, you will receive a shipment confirmation email that confirms that your order has been sent from our shipping department and handed to our carrier; Korea Post. You may contact us if you haven't received the email.

Q: How do I calculate the shipping and handling charge for my order?
A: Shipping and handling charges are automatically determined by the total weight of your purchase and your location. You can confirm the shipping & handling charge for your order during Checkout process. Please refer to this link for detailed shipping & handling information.

Q: Where do you ship to?

A: We ship worldwide, but unfortunately, due to some restrictions and lack of postal service in the designated country, we currently do not ship all products to all countries. If your country is categorized in one of shipping restricted countries, you will have an error message during checkout process. You may contact us to find out if there is any alternative shipping method to your country.

Q: Can I get tracking number for my order?

A: Tracking information of your package will be sent to your email after the shipment is made. You can trace your package at http://www.track-trace.com/post. Please understand that due to the discrepancies of different postal systems between countries, once a package leaves the departure country, there may be no more tracking update made until you successfully receive it, which doesn't mean there is anything wrong with the shipment. If you don't receive your order in the estimated delivery time to your region, please contact us for assistance.

Q: Will my package get taxed?

A: Even if we always mark all packages as gifts, used clothes, and/or even lower the total value for you, there may be some cases that you may be charged for Customs or Import tax that is applicable according to your Customs law. If you do not accept receiving the package, it will be returned to us. The original shipping charge cannot be refunded and will be deducted from the total amount of the refund. Please do not blame us or ask us to pay your tax because it's your responsibility.

Q: I live in US. Can I use the tracking number that you have sent at www.usps.com to trace my package?

A: Once a package is handed over to the national post of the destination country, you may trace your package at the official website of your national post. It usually takes 7-12 business days after the shipment date for our tracking number to be traceable at the official website of your national post. Only Canadapost and USPS usually provide a reliable up-to-date tracking service, but they sometimes show an error message. This happens due to the discrepancies of different postal systems between two countries and it doesn't mean there is anything wrong with your package. Please understand that standard shipping service doesn't support up-to-date tracking information. For more reliable and up-to-date tracking information, please select EMS service when you place an order.

Q: I just made a payment via PayPal. Can you ship my order to a different shipping address than the PayPal address that appears on the PayPal receipt?

A: Your name and shipping address should be same on both NewStylish and PayPal account. If the shipping information doesn't coincide, we will ship your order to the shipping address that has been submitted during checkout. If any part of your shipping address is considered to be missing, ambiguous, or inapposite, we may hold your order until we get address confirmation from you. Any delivery problem that may occur due to incorrect or insufficient shipping information will be the buyer's full responsibility. If you have to change your shipping address after the payment, please contact us immediately.

Q: I just received my order, but two items are missing. Where are the missing items?

A: Sometimes, the item you purchased might be out-of-stock or backordered. When this happens, we will send you a notification email and ask for your decision. Our notification email advises you to reply back in 48hrs. If we don't get any response from you in the given period, we may cancel the item that is out-of-stock or backordered and ship out the rest of your order without your consent. We may cancel or ship the backordered item in a separate package when it's ready.

Q: I'd like to order some items. Can you tell me when I can receive my order after the purchase date?

A: We try our best to ship your order as quickly as possible within the time periods that are indicated below. However, delivery may take longer than expected due to many factors including Customs retention, postal congestion and slow delivery service of the destination country, etc. We are not responsible for any delays in delivery which are beyond our control. Please understand that business days don't count weekends and holidays. Please refer to this link for details.

Q: Wrong address or return item for the reason of "unclaimed by an addressee"

A: You have to submit accurate shipping information when you make a purchase. If a package is returned for the reason of insufficient shipping address or unclaimed by an addressee, you will be fully responsible for both shipping charges. For reshipment, you have to pay for the original shipping charge to our PayPal account. For cancellation, the original shipping charge will be automatically deducted from the total refund. We will contact you via Email when this happens.

PRODUCT

Q: Do you make bigger sized clothing?

A: Due to the limited quantity of each item, we only make popular sizes that fit most average-sized people. Sorry, we don't make bigger sized clothing now, but we plan to make them in the future.

Q: Will sold-out items be back up for sale in the future, or can you notify me when it's back in stock?

A: Due to the limited quantity of each item, most our products are rapidly sold-out. Once an item is sold-out, we can't guarantee you its future availability. Sold-out items will be carefully reviewed and decided to be reproduced or not. When a product is out of stock, a customer is able to request notification of availability by checking Notify me when this product is back in stock on product page. A notification email will be sent to your registered email as soon as the out-of-stock item is back in stock.

Q: What is “One size fits all”?

A: When a product is optioned with One size fits all, we only have one size.
Our one size clothing is almost equivalent to US regular small or slim fit medium according to US sizing standard.

Q: Can I reserve an item?

A: Our products are sold based on First come, first served. Sorry, you can't reserve any of our products.

Q: The color of my purchase looks different from the photos. Why?

A: We always try our best to accurately show the exact image of the actual product; however the color you see on the computer screen may look slightly different from the actual color of the product. It could happen due to the resolution of your computer monitor, performance of graphic card, light, photo filter, different distressing pattern,etc.

Q: Do you have actual stores that I can visit?

A: Unfortunately, we are not running any offline stores at this moment. You can only place an order at our webstore.

Q: Do you take any personal orders?

A: We usually don't take any personal orders, but there may be a few products that can be customized with a buyer's personal request. You will have to contact us for assistance. Please understand that any personalized Item or customized item cannot be returned or exchanged.

Q: I'd like to purchase some of your products. Are they true to size?

A: We conform to US sizing standard, however, our clothes come in a body-flattering slim modern cut, which may make you feel more fitted and slimmer when they are compared to US sizes.

Q: I ordered size M, but the label of the item I got says size L. How are you going to settle this problem?

A: Most our clothes have different labels on them, because of the domestic size conversion. We always indicate size as S(Label_M), which means the size of the product is US size S, but labeled with size M. You ordered sz M(Label_L) item and if the label says size L, you received your order as exactly as purchased.

Q: The color of my tee came out after a couple of washes. Can you replace it with a new one?

A:Any washed item cannot be authorized for return. You have to wash your clothes with utmost care in order to expand its lifespan and maintain its original shape and color for a long time. Any problem that may have occurred by inappropriate washing and handling is a buyer's full responsibility.

CREDIBILITY

Q: How can we ensure that you are a reliable site?

A: There are some new-comers who doubt our credibility since our store is a online web-store.